Thundergrid Expands Helpdesk Support with Backing from Landis+Gyr

Thundergrid is proud to announce an exciting expansion of its helpdesk capabilities. We are reinforcing our commitment to delivering exceptional service and support to EV drivers across Australia and New Zealand. Landis+Gyr, our parent company backs us to be able to extend our quality and responsiveness. By introducing two new members to our 24/7 helpdesk (Managed Services – Thundergrid), we are ensuring that EV charging issues are resolved quickly.
This strategic move is part of our ongoing mission to provide seamless charging experiences for EV drivers. It also reflects on our dedication to operational excellence and customer satisfaction.

New Voices, Same Great Support

We’re thrilled to welcome two new team members to our helpdesk team. The two new members are based in India and have been trained on chargers and systems to be able to support EV drivers reaching out for help. “It was all about EV Charging Solutions Support training. What a great experience, we got to know about various aspects, customer issues and how we can help them out”, summarizes a team member. Both professionals bring deep technical expertise to our support operations. Thundergrid is very pleased about this successful cooperation!

Supporting EV Drivers

Whether you’re charging at home, at work, or on the road, our helpdesk team can assist with any issues you may encounter. This means faster resolutions, less downtime, and more confidence in your EV charging experience.
With new voices answering the phone and the same great quality of help and support. Thundergrid is more equipped than ever to serve the growing demand and community of EV drivers in ANZ.

We’re thankful to be able to collaborate with the wider global Landis+Gyr team.