Our Managed Services cover it all with just one payment per year.

Thundergrid Managed Services

Paid per charger for 24/7 user support and remote assistance

VS

unmanaged

Around $180 per call-out for an electrical contractor

Features

24/7 helpdesk

Let us answer any questions,
any time.

  • User queries and technical issues
  • From a session not starting to a stuck cable
  • Help with power issues or payments
Monitoring and maintenance

We’re proactive in preventing and resolving charger issues, using our live management platform.

  • Regular software updates
  • Remote fault diagnosis
  • Live status visibility of all chargers
Cost recovery and billing

Our management platform lets us bill your users and reimburse you for electricity used.

  • Collect charging revenue as an owner
  • Credit card One-off Payment options
  • Recover costs from tenants to landlords
Identifiable user access

Identify and implement the right authentication method for your situation and manage user access.

  • Connect to existing building access cards
  • Allocate pin numbers
  • Allocate and manage key fobs
Insights and reporting

Our management platform lets you see all your charger activity in one place.

  • See real-time charger status
  • View users and power use in real time
  • Download session data by charger or user
  • Track energy use by location, charger or vehicle
  • Report on mileage, average daily kms, emissions produced and avoided
  • Generate monthly, quarterly or annual reports to support sustainability and compliance requirements
Charger promotion

Ensure your public charger is visible and promoted.

  • Charger and status discoverable on public charging apps
  • Charger linked to vehicle navigation and mapping tools
  • Charger accessible through third party networks
  • Charger promotion through vouchers

Packages

STANDARD

FAST
AC chargers that can be used by the general public. DC chargers that can be used by the general public.

24/7 helpdesk

✓

✓

Monitoring and maintenance

✓

✓

Cost recovery and billing

✓

✓

Identifiable user access

✓

✓

Insights and reporting

✓

✓

Payment at charger

✓

✓

Charger promotion

✓

✓

Join now

Additional assessments and safety checks

Additional to a plan, we do compliance testing and periodic assessments to keep your chargers safe.

  • Every 12 months
  • As per WorkSafe recommendations

Additional callouts

Should a callout be required, our specialist technicians are just a phone call away.

  • Resolving of complex faults
  • Electrical servicing and repairs
  • Charger difficulties

“Thundergrid were able to work in with our electrical designers to integrate a smart fleet charging system that modulates charging speed around electrical loads in the building.”

Richard McKeogh

Facilities Manager
Transpower