Our Managed Services cover it all with just one payment per year.

Thundergrid Managed Services

Paid per charger for 24/7 user support and remote assistance

*Standard Private plan

VS

unmanaged

Around $180 per call-out for an electrical contractor

Features

24/7 helpdesk

Let us answer any questions,
any time.

  • User queries and technical issues
  • From a session not starting to a stuck cable
  • Help with power issues or payments
Monitoring and maintenance

We’re proactive in preventing and resolving charger issues, using our live management platform.

  • Regular software updates
  • Remote fault diagnosis
  • Live status visibility of all chargers
Cost recovery and billing

Our management platform lets us bill your users and reimburse you for electricity used.

  • Collect charging revenue as an owner
  • Credit card One-off Payment options
  • Recover costs from tenants to landlords
Identifiable user access

Identify and implement the right authentication method for your situation and manage user access.

  • Connect to existing building access cards
  • Allocate pin numbers
  • Allocate and manage key fobs
Insights and reporting

Our management platform lets you see all your charger activity in one place.

  • See real-time charger status
  • View users and power use in real time
  • Download session data by charger or user
Charger promotion

Ensure your public charger is visible and promoted.

  • Charger and status discoverable on public charging apps
  • Charger linked to vehicle navigation and mapping tools
  • Charger accessible through third party networks
  • Charger promotion through vouchers

Packages

STANDARD PRIVATE

FAST PRIVATE

STANDARD PUBLIC

FAST PUBLIC
AC chargers used by commercial. DC chargers used by offices, buildings. AC chargers that can be used by the general public. DC chargers that can be used by the general public.

24/7 helpdesk

✓

✓

✓

✓

Monitoring and maintenance

✓

✓

✓

✓

Cost recovery and billing

✓

✓

✓

✓

Identifiable user access

✓

✓

✓

✓

Insights and reporting

✓

✓

✓

✓

Payment at charger

−

−

✓

✓

Charger promotion

−

−

✓

✓

Join now

Additional assessments and safety checks

Additional to a plan, we do compliance testing and periodic assessments to keep your chargers safe.

  • Every 12 months
  • As per WorkSafe recommendations

Additional customised reports

Additional to a plan, we do energy and environmental reports to help meet industry sustainability ratings and requirements.

  • Energy use by location, charger or vehicle
  • Mileage and average kms each day
  • Emissions produced and avoided
  • Cost or revenue collected
  • Monthly, quarterly, annually

Additional callouts

Should a callout be required, our specialist technicians are just a phone call away.

  • Resolving of complex faults
  • Electrical servicing and repairs
  • Charger difficulties

“Thundergrid were able to work in with our electrical designers to integrate a smart fleet charging system that modulates charging spread around electrical loads in the building.”

Richard McKeogh

Facilities Manager
Transpower